Petoffers currently ships to selected countries and regions available at checkout. Supported destinations may include the United States, Canada, the United Kingdom, Australia, Singapore, and selected European countries, depending on product availability, warehouse coverage, and carrier service areas.

If your country or region is not available at checkout, it means we are currently unable to deliver to that location.

Shipping fees are calculated based on your shipping address, selected shipping method, product weight, order value, and carrier availability. Some orders or regions may qualify for free standard shipping if shown at checkout.

Remote areas, international destinations, expedited shipping, oversized items, or special delivery services may require additional shipping fees. Any applicable shipping fees will be displayed before you complete your order.

Delivery time includes order processing time and shipping transit time.

During holidays, promotional periods, product launches, or unexpected carrier delays, processing and delivery times may be longer than usual.

Petoffers may work with multiple logistics partners and carriers. Depending on your location and warehouse availability, your order may be shipped by carriers such as USPS, UPS, FedEx, DHL, local postal services, regional couriers, or other logistics partners.

The carrier used for your order depends on your shipping address, product type, shipping method, and carrier availability at the time of fulfillment.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, if tracking is available for your shipping method.

You can check your package status through:

• Your Petoffers order confirmation or shipping confirmation email;
• Your account order details, if you created an account;
• The carrier tracking page linked in your shipping confirmation email;
• Universal tracking tools such as 17TRACK.

Tracking information may take 24-72 hours to update after the carrier receives the package.

We will do our best to ship items in the same order together. However, items may be shipped separately if they are fulfilled from different warehouses, have different availability dates, require different packaging, or are handled by different carriers.

If your order is split into multiple packages, you may receive more than one tracking number.

If you need to change your shipping address, please contact us as soon as possible at [your support email] with your order number and the correct shipping address.

We can only update the shipping address before the order has been processed or shipped. Once the package has been handed over to the carrier, we may not be able to change the address or shipping method.

If the product you received is different from what you ordered, please contact us promptly at [your support email].

To help us resolve the issue faster, please include:

• Your order number;
• A photo of the shipping label;
• A photo of the product you received;
• A photo of the product packaging, SKU, barcode, or label if available.

If your product arrives damaged, please contact us as soon as possible at [your support email].

Please provide the following information:

• Your order number;
• Photos of the outer shipping box;
• Photos of the shipping label;
• Photos of the damaged product and packaging;
• A brief description of the issue.

Please keep the product, original packaging, and shipping materials until our support team has reviewed your case.

If your order is missing an item, please first check whether your order was split into multiple shipments. You may receive separate tracking numbers for different packages.

If you still believe an item is missing, please contact us at [your support email] and include:

• Your order number;
• Photos of all products received;
• A photo of the shipping label;
• Photos of the package and packing materials;
• The name or SKU of the missing item.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your destination country or region. Unless otherwise stated at checkout, these fees are not included in the product price or shipping fee and are the responsibility of the customer.

Customs clearance procedures may cause delivery delays. Petoffers is not responsible for delays caused by customs inspections, local regulations, or unpaid import fees.

If a package is returned, delayed, lost, refused, or cannot be delivered due to an incorrect or incomplete address provided by the customer, failure to pick up the package, refusal of delivery, unpaid customs fees, or inability to contact the recipient, the customer may be responsible for the resulting loss, return shipping cost, reshipping fee, or other related charges.

Petoffers is not responsible for packages lost or delayed due to incorrect shipping information provided at checkout. Please review your shipping address carefully before placing your order.

If you have any questions about shipping, delivery, tracking, damaged products, missing items, or address changes, please contact our support team at [your support email].

Please replace [your support email] with your official Petoffers customer service email before publishing this page.