Petoffers Terms of Service

1. Definitions and Scope

“Petoffers,” “we,” or “the Company” refers to the entity that operates the Petoffers brand, website, online store, and related services.

“Services” refers to the Petoffers website, mobile applications, online store, account features, subscription or membership services, promotional activities, customer support, content, tools, and other features related to Petoffers products or services.

“Products” refers to pet-related goods sold or provided through Petoffers, including but not limited to pet supplies, accessories, smart pet devices, consumables, supplements, or other pet-related products.

If certain products or services are accompanied by supplementary terms, such supplementary terms shall form part of these Terms of Service. In the event of a conflict between the supplementary terms and these Terms of Service, the supplementary terms shall prevail with respect to the relevant products or services.

2. Eligibility

You must be of legal age in your jurisdiction or use Petoffers services under the consent and supervision of a parent or legal guardian. If you use the services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to accept these Terms of Service on behalf of that entity.

You are responsible for ensuring that your use of Petoffers services complies with all applicable laws, regulations, and rules. We may refuse, restrict, suspend, or terminate service to any user to the extent permitted by law.

3. Account Registration and Security

Certain features may require you to create an account or provide order information. You agree to provide true, accurate, complete, and up-to-date information, and to update it promptly if any changes occur.

You must safeguard your account login credentials and password, and are responsible for all activities that occur under your account. If you discover any unauthorized use, account compromise, or other security issues, please contact us immediately.

You may not register or use an account by using a false identity, impersonating another person, using information that infringes on the rights of a third party, or through any other improper means.

4. Product Information and Availability

We strive to accurately display product names, images, descriptions, specifications, colors, sizes, prices, inventory, and applicable information. However, due to device display settings, photography conditions, batch variations, or system updates, the actual product may differ reasonably from what is shown on the website.

Products, prices, promotions, inventory, and service features are subject to change at any time. The display of a product on the website does not guarantee that it is always available for sale or suitable for all regions. We may cancel, refuse, or restrict orders to the extent permitted by law, including in cases of product unavailability, pricing errors, suspected fraud, restricted shipping regions, or other reasonable grounds.

5. Orders, Payments, and Taxes

By submitting an order, you are making an offer to purchase from Petoffers. An order is considered confirmed only upon our confirmation of shipment or explicit acceptance of the order. Unless otherwise specified, you must pay the product price, shipping fees, taxes, and other applicable charges at the time of ordering.

We may process payments through Shopify, third-party payment processors, or other service providers. You agree to provide valid payment information to the payment service provider and authorize the deduction of relevant charges in accordance with the terms of the order, subscription, or membership plan. Petoffers does not store full credit card numbers or payment account passwords.

Prices may not include applicable taxes, duties, import fees, processing fees, or other government charges. Unless explicitly stated on the checkout page that Petoffers will cover such charges, you are responsible for them.

If you believe there is an error in your billing or payment, please contact us at dogdogaqua@gmail.co as soon as possible after discovering it. Refunds or billing adjustments will be processed in accordance with applicable law and our Refund Policy.

6. Shipping, Delivery, and Transfer of Risk

Shipping times are estimates; actual delivery times may be affected by logistics, customs, weather, holidays, incorrect addresses, force majeure, or other factors beyond our control.

You are responsible for providing an accurate and complete shipping address and contact information. You may be liable for any delays, returns, or additional charges resulting from an incorrect address, no one available to sign for the package, refusal of delivery, failed customs clearance, or your failure to cooperate in a timely manner.

Product delivery, tracking, and shipping services may be provided by third-party logistics providers. We will reasonably assist in resolving delivery issues but shall not be liable for delays, loss, or damage caused by third-party logistics providers beyond the requirements of applicable law.

7. Returns, Exchanges, Refunds, and Warranties

Returns, exchanges, refunds, and warranty matters are governed by Petoffers’ Return and Refund Policy, Warranty Policy, and product page descriptions as published on the website. Please read these policies carefully before making a purchase.

Unless otherwise required by applicable law, returns and exchanges may not be accepted for products that have been used, damaged, are missing accessories, exceed the return period, are customized, are unsuitable for return due to hygiene or safety reasons, or are marked as non-returnable on the product page.

If a product has quality issues, was damaged during shipping, or was shipped incorrectly, please contact us as soon as possible after receiving the item and provide necessary information such as your order number, a description of the issue, and photos or videos so that we can verify and address the matter.

8. Subscriptions, Memberships, and Automatic Renewal

If Petoffers offers subscriptions, memberships, automatic delivery, consumable replenishment plans, or other recurring services, such services may be automatically renewed or charged according to the cycle you select. Specific pricing, cycles, benefits, trial periods, cancellation methods, and renewal rules are subject to the information displayed on the purchase page or in supplementary terms.

To the extent permitted by law, you authorize us or our payment service provider to charge the applicable fees to your payment method at the start of each renewal cycle until you cancel your subscription or membership in accordance with the terms.

You may cancel your subscription through your account settings, by emailing customer service, or by following the instructions on the purchase page. After cancellation, you will generally still be able to use the benefits for the paid period, unless otherwise specified by relevant policies or applicable laws.

If a renewal payment fails, we may suspend, restrict, or terminate the relevant subscription, membership benefits, or access to services.

9. Promotions, Promo Codes, and Gift Cards

Petoffers may offer discounts, promo codes, points, freebies, gift cards, or other promotional activities from time to time. Each promotion may be subject to additional terms and conditions, such as eligible products, expiration dates, minimum purchase requirements, regional restrictions, or exclusions from stacking with other offers.

Promo codes may only be used for their designated purpose and in the specified manner; they may not be sold, transferred, copied, abused, or distributed through unofficial channels. We may cancel, restrict, or refuse any promotional use that is suspected of fraud, abuse, or violation of these rules, to the extent permitted by law.

10. Communications and Notifications

After you use Petoffers services or place an order, we may send you order confirmations, shipping updates, account security alerts, customer service responses, service changes, and other necessary notifications via email, text message, phone call, in-app messages, push notifications, or other means.

Where permitted by law or with your consent, we may also send you promotions, offers, new product information, and brand updates. You may opt out of marketing communications by following the unsubscribe instructions in the marketing messages or by contacting us. Opting out of marketing communications does not affect our ability to send you necessary transactional and service notifications.

11. Privacy

Please refer to the Petoffers Privacy Policy and Cookie Policy for information on how we collect, use, store, and share your personal information. These policies form part of these Terms of Service.

12. Pet Health, Safety, and Product Use

The content, product descriptions, recommendations, reminders, data, reports, or customer support provided by Petoffers are for general information and consumer reference only and do not constitute veterinary advice, diagnosis, treatment, or emergency care services.

If your pet exhibits unusual behavior, is injured, shows signs of illness, or is in an emergency situation, please contact a licensed veterinarian or your local emergency animal medical facility immediately. Do not rely solely on Petoffers products, content, or services to make medical or safety decisions.

You should use products in accordance with product labels, instructions, applicable age ranges, applicable weight ranges, warnings, and veterinary advice. For pet food, nutritional supplements, grooming products, wearable devices, or smart devices, please pay special attention to risks such as allergies, accidental ingestion, improper wear, device damage, battery safety, connection interruptions, and environmental limitations.

If Petoffers provides features such as location tracking, activity monitoring, health trends, AI analysis, or smart alerts, such results may be affected by how the device is worn, network connectivity, sensor limitations, the pet’s size, environmental conditions, data input, and algorithmic models, and may be subject to errors, delays, or interruptions. These features should not be used for life-saving purposes, emergency location tracking, or as a substitute for professional veterinary judgment.

13. User Content, Reviews, and Feedback

You may submit reviews, images, videos, comments, questions, pet profiles, feedback, or other content. You must ensure that the content you submit is truthful and lawful, does not infringe upon the rights of any third party, and does not contain illegal, abusive, discriminatory, misleading, pornographic, violent, spam, or other inappropriate content.

You retain all legal rights to the content you submit. However, when you submit or publicly post content to Petoffers, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to display, reproduce, edit, translate, publish, distribute, use for marketing purposes, improve our services, or for any other reasonable purposes related to Petoffers’ business.

If you provide us with suggestions, ideas, or feedback, you agree that we may use such feedback without restriction, without any obligation to compensate you or maintain confidentiality.

14. Intellectual Property

The Petoffers website, brand names, trademarks, logos, page designs, images, text, videos, software, code, product content, graphics, button icons, layouts, and other materials are protected by intellectual property laws and are owned by Petoffers or its licensors.

You may not copy, modify, distribute, sell, rent, publicly display, reverse engineer, scrape, mirror, create derivative works, or otherwise misuse Petoffers’ content, technology, or brand assets without our prior written consent.

15. Prohibited Conduct

You agree not to engage in the following activities:

• Violating any applicable laws, regulations, or third-party rights;

• Registering, placing orders, or submitting content using false, misleading, or unauthorized information;

• Interfering with, disrupting, circumventing, or testing the website, app, payment, logistics, account, or security systems;

• Using bots, crawlers, automated scripts, or similar tools to scrape, copy, or access the Services in bulk, unless permitted by law or with our written consent;

• Abusing returns, refunds, promotions, promo codes, membership benefits, or customer service channels;

• Reselling, copying, reverse engineering, or using Petoffers services to develop competitive products or services;

• Uploading viruses, malicious code, spam, or other content that may harm Petoffers, users, or third parties.

16. Third-Party Services

Petoffers may use or link to third-party services, including Shopify, payment providers, logistics providers, advertising platforms, analytics tools, customer service tools, social media, maps, videos, or other third-party websites.

Third-party services may have their own terms and privacy policies. You must comply with their applicable rules when using such services. Except as required by applicable law, we are not liable for the content, availability, conduct, errors, delays, data processing, or losses associated with third-party services.

17. Disclaimer

To the fullest extent permitted by applicable law, Petoffers’ services and products are provided on an “as is” and “as available” basis. Except as expressly stated in our applicable warranty policies, product pages, or as required by law, we make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, continuous availability, error-free operation, complete accuracy, or that the services or products will meet your specific needs.

We do not guarantee that the website, app, device connectivity, location services, reminders, recommendations, data analysis, AI results, inventory, delivery, or third-party services will always be accurate, timely, secure, uninterrupted, or error-free.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Petoffers and its affiliates, employees, service providers, suppliers, or partners shall not be liable for any indirect, incidental, special, punitive, consequential, or exemplary damages, including but not limited to loss of profits, loss of data, business interruption, costs of substitute goods or services, or indirect losses resulting from decisions regarding a pet’s health or behavior.

To the fullest extent permitted by applicable law, Petoffers’ total liability arising out of or in connection with these Terms of Service, the Products, or the Services shall be limited to the amount actually paid by you to Petoffers during the twelve (12) months preceding the event giving rise to the claim; if you have not paid any fees, then such liability shall be limited to $50. Certain jurisdictions do not allow the exclusion or limitation of certain liabilities, so the above limitations may not apply to you in full.

19. Indemnification

You agree to indemnify and hold harmless Petoffers and its affiliates, employees, service providers, and partners from and against any claims, losses, liabilities, costs, or expenses arising from your breach of these Terms of Service, unlawful use of the Service, submission of Content, infringement of third-party rights, misuse of the Products or Services, or any actions taken under your account, to the extent permitted by applicable law.

20. Suspension and Termination

We may, to the extent permitted by law, suspend, restrict, or terminate your account, orders, subscriptions, membership benefits, or access to the Services due to your violation of these Terms of Service, fraud or security risks, misuse of the Services, non-payment of fees, legal requirements, or other reasonable grounds.

You may also close your account, cancel your subscription, or stop using the Services by following the instructions on the relevant page or through customer service. Upon termination, the provisions of these Terms of Service that by their nature are intended to survive termination will remain in effect, including those regarding intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

21. Dispute Resolution and Governing Law

If any dispute arises between you and Petoffers, the parties shall first attempt to resolve it through amicable negotiation. You may contact us at dogdogaqua@gmail.com and provide details of the dispute.

Unless otherwise required by applicable law, these Terms of Service are governed by the laws of USA EU, without regard to conflict of laws principles. 

If you wish to include provisions such as arbitration, class action waivers, or jury trial waivers, please have them reviewed by a local attorney prior to publication, taking into account the sales region and applicable consumer protection laws.

22. Force Majeure

Petoffers shall not be liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control. Such events include, but are not limited to, natural disasters, war, terrorist acts, riots, government actions, pandemics, strikes, transportation disruptions, energy or material shortages, cyberattacks, payment system failures, logistics disruptions, or the unavailability of third-party services.

23. Changes to Terms

We may update these Terms of Service from time to time. Upon updating, we will post the new version on the website and revise the effective date. For material changes, we may notify you via website notices, email, or other appropriate means.

If you do not agree to the updated terms, please stop using Petoffers services. Your continued use of the services after the update takes effect constitutes your acceptance of the updated Terms of Service.

24. General Provisions

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to exercise or delay in exercising any right shall not constitute a waiver of such right.

You may not assign your rights or obligations under these Terms of Service without our prior written consent. We may assign these Terms of Service in the event of a merger, acquisition, transfer of assets, reorganization, or other circumstances permitted by law.

These Terms of Service and the policies referenced herein constitute the entire agreement between you and Petoffers regarding the use of the Service and supersede any prior oral or written agreements regarding the same subject matter.

25. Contact Us

If you have any questions, complaints, or requests regarding these Terms of Service, orders, products, or services, please contact:

Petoffers
Email: dogdogaqua@gmail.com
Website: www.petoffersmarket.com