Petoffers Privacy Policy

1. Information We Collect

We may collect the following information:

Information You Provide Voluntarily
This includes your name, email address, phone number, shipping address, billing address, account login information, customer service communications, reviews, survey responses, and subscription preferences.

Order and Transaction Information
This includes purchase history, order numbers, product information, shipping details, return and exchange records, promotional code usage, and subscription service status.

Pet-Related Information
If you voluntarily provide it, we may collect your pet’s name, breed, age, gender, weight, health preferences, dietary preferences, activity habits, or other pet-related details to recommend more suitable products and services.

Device, Website, and App Usage Information
Includes IP address, browser type, device model, operating system, pages visited, click history, visit duration, referring pages, crash logs, performance data, and cookie identifiers.

Location Information
If certain Petoffers features require location services—such as delivery, nearby services, pet device connectivity, or location-based alerts—we may collect your approximate or precise location after obtaining your authorization. You can disable location permissions through your device settings, but some features may not function properly.

Payment Information
Payment information is typically processed by third-party payment service providers. Petoffers does not store full credit card numbers or payment account passwords, but may receive payment status, transaction numbers, and billing confirmation information.

2. How We Use Information

We may use information to:

Provide, operate, maintain, and improve Petoffers services;
Process orders, payments, deliveries, after-sales service, refunds, and customer support;
Create and manage your account;
Identify your pet preferences and provide personalized product recommendations;
Sending order notifications, account reminders, security alerts, and service updates;
Sending marketing emails, promotional offers, and new product information where permitted by law or with your consent;
Analyzing website and app usage to optimize the user experience;
Preventing fraud, abuse, unauthorized access, and security risks;
Fulfilling legal, tax, audit, compliance, and dispute resolution obligations;
Using aggregated, anonymized, or de-identified data for product research, service improvements, and trend analysis.
3. Explanation of Pet Data

Petoffers may process information related to pets, such as pet profiles, preferences, activities, or health-related records. Unless such information can directly or indirectly identify you personally, we generally treat it as pet-related data rather than personal information.

If we combine pet data with your account, contact, or device information, we will process it in accordance with personal information protection standards.

4. How We Share Information

We do not sell your personal information for monetary gain. We may share necessary information in the following circumstances:

With vendors that help us operate our services, such as logistics, payment, cloud hosting, data analytics, customer service, email delivery, advertising technology, and security service providers;
With payment processors to complete transactions and verify fraud prevention;
With advertising, marketing, or analytics partners to measure ad effectiveness or display more relevant content;
With affiliated companies to ensure consistent service operations and customer support;
When you publicly post comments, images, or content, such content may be viewed by other users;
Disclosure to relevant parties during mergers, acquisitions, financing, asset transfers, or reorganizations;
Disclosure to comply with laws, court orders, regulatory requirements, or to protect the legitimate rights and interests of Petoffers, users, and third parties;
Sharing in other circumstances where we have obtained your explicit consent.

5. Cookies and Similar Technologies

We use cookies, pixel tags, local storage, SDKs, web beacons, and similar technologies to ensure the website functions properly, remember your preferences, analyze traffic, improve service performance, and, where applicable, support advertising and marketing campaigns.

For more information, please see the “Petoffers Cookie Policy” below.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you offers on pet supplies, promotions, member benefits, new product recommendations, or informational content. You can unsubscribe at any time by clicking the unsubscribe link in the email, through your account settings, or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you order confirmations, shipping updates, account security notifications, and other necessary service notifications.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the type of information, its sensitivity, service requirements, potential risks, legal obligations, and the need to resolve disputes.

When the information is no longer needed, we will delete it, anonymize it, or take other reasonable measures to restrict further processing.

8. Information Security

We implement reasonable technical and organizational measures to protect the security of your information, including access controls, encrypted transmission, account verification, security monitoring, and vendor management. However, since internet transmission and electronic storage cannot guarantee absolute security, please safeguard your account passwords and device permissions.

9. Your Choices and Rights

Under applicable law, you may have the right to:

Access, correct, or update your account information;
Request the deletion of personal information;
Request restrictions on or object to certain processing activities;
Withdraw consent you have previously provided;
Close your account;
Opt out of marketing communications;
Manage cookies and advertising preferences;
Request a copy of your personal information;
Opt out of certain data sharing or targeted advertising activities.

You can contact us by dogdogaqua@gmail.com. To protect the security of your account, we may need to verify your identity before processing your request.

10. Children’s Privacy

Petoffers’ services are not intended for children under the age specified by applicable laws. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take reasonable steps to address the matter.

11. Third-Party Websites and Services

Petoffers may contain links to third-party websites, payment services, social media, advertisements, shipping tracking, or customer service tools. The privacy practices of these third-party services are not governed by this Policy; please review their respective privacy policies.

12. International Data Transfers

If you are located outside the regions where we operate, your information may be transferred to other countries or regions for processing. We will implement reasonable safeguards in accordance with applicable laws.

13. Policy Updates

We may update this Privacy Policy from time to time. Upon updating, we will post the new version on this page and revise the effective date. In the event of material changes, we may notify you via website notifications, email, or other appropriate means.

14. Contact Us

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact:

Petoffers
Email: Email: dogdogaqua@gmail.com